Privacy Policy — How 1111bet Protects Your Data

01 Information We Collect

When you register an account on 1111bet, we collect certain personal information necessary to provide our services and comply with legal obligations. The information we collect falls into three main categories: information you provide directly, information collected automatically, and information from third parties.

Information You Provide Directly:

• Full name as it appears on your government-issued ID
• Date of birth to verify you meet the minimum age requirement of 18 years
• Mobile phone number for account verification and two-factor authentication
• Email address for account communications and password recovery
• Payment method details including bKash or Nagad account numbers
• Identity verification documents such as national ID card or passport when requested
• Correspondence with customer support including chat logs and email exchanges

Information Collected Automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, games played, and time spent on the platform
• Betting history including stakes, outcomes, and timestamps
• Deposit and withdrawal transaction records
• Login times and session duration

Information from Third Parties:

• Payment confirmation data from bKash and Nagad
• Identity verification results from third-party KYC providers when used
• Fraud detection signals from security service providers

02 How We Use Your Data

The personal information collected by 1111bet is used for specific, legitimate purposes. We do not use your data for purposes beyond those described here without obtaining your explicit consent.

Account Management:

Your registration details are used to create and maintain your 1111bet account. This includes verifying your identity, managing your login credentials, and providing access to your account dashboard where you can view your balance, betting history, and account settings.

Payment Processing:

Payment method information is used to process deposits and withdrawals. 1111bet works with bKash and Nagad to facilitate transactions. Your payment details are shared with these providers only to the extent necessary to complete the transaction you have requested.

Fraud Prevention and Security:

We analyse account activity patterns to detect and prevent fraudulent behaviour, including duplicate accounts, bonus abuse, and unauthorised access attempts. This protects both 1111bet and legitimate players from financial loss and security breaches.

Regulatory Compliance:

1111bet is required by its operating licence to maintain records of player activity, verify player identities, and report certain types of transactions to regulatory authorities. Your data is used to meet these legal obligations.

Customer Support:

When you contact 1111bet support, your account information and communication history are used to provide assistance and resolve issues. Support interactions are logged for quality assurance and training purposes.

Platform Improvement:

Aggregated and anonymised usage data is analysed to improve the 1111bet platform, fix bugs, and develop new features. This analysis does not identify individual players and is used solely to enhance the overall user experience.

03 Data Sharing and Third Parties

1111bet does not sell your personal data to any third party. However, we do share certain information with trusted service providers and regulatory bodies where necessary to operate the platform and meet our legal obligations. All third parties who receive your data are contractually required to handle it securely and use it only for the specific purpose for which it was shared.

In the event that 1111bet undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes place.

04 Data Security

Protecting your personal data is a top priority at 1111bet. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure.

• TLS Encryption: All data transmitted between your device and 1111bet servers is protected by TLS 1.3 encryption, the current industry standard for secure data transmission.
• Password Hashing: Your account password is never stored in plain text. It is hashed using a strong one-way algorithm so that even 1111bet staff cannot read your password.
• Two-Factor Authentication: 1111bet supports two-factor authentication via SMS OTP to add an extra layer of security to your account login.
• Access Controls: Access to player data within 1111bet is restricted to staff who need it to perform their job functions. All internal access is logged and audited regularly.
• Intrusion Detection: Our systems are monitored continuously for suspicious activity. Automated alerts notify the security team of any anomalies in real time.
• Regular Security Audits: 1111bet conducts periodic security reviews and penetration testing to identify and address potential vulnerabilities before they can be exploited.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone.

05 Cookies and Tracking Technologies

1111bet uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain your personal information directly but may be linked to your account when you are logged in.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without disabling the platform entirely.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display options. These make your experience more personalised without tracking you across other websites.
• Analytics Cookies: Help us understand how players use 1111bet — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. We use this information to improve the platform.
• Security Cookies: Used by our fraud detection systems to identify unusual patterns of behaviour that may indicate account compromise or bot activity.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your 1111bet account. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

06 Your Rights Over Your Data

As a 1111bet player, you have specific rights regarding your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, contact the support team at [email protected] with your account details and a description of your request.

• Right to Access: You can request a copy of all personal data 1111bet holds about you. We will provide this within 30 days of receiving your verified request, free of charge for the first request per year.
• Right to Correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account information directly from your account settings page.
• Right to Deletion: You can request that 1111bet delete your personal data. We will honour this request where we are not legally required to retain the data. Note that transaction records and identity verification data may need to be retained for regulatory compliance purposes even after account closure.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to Data Portability: You can request your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you choose.
• Right to Object: You can object to the processing of your personal data for purposes beyond those strictly necessary to provide the 1111bet service.

We will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

07 Data Retention

1111bet retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the legal requirements that apply to it.

• Account Information: Retained for the duration of your account and for 5 years after account closure to meet anti-money laundering and regulatory record-keeping requirements.
• Transaction Records: Retained for 7 years after the transaction date in accordance with financial record-keeping obligations.
• Identity Verification Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support Communications: Retained for 2 years after the last interaction to support quality assurance and dispute resolution.
• Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.
• Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies expire according to their individual expiry periods, typically between 30 days and 12 months.

When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked to you. We conduct regular data audits to ensure that data is not retained beyond its required period.

08 Changes to This Privacy Policy

1111bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players by email at the address associated with their account. The updated policy will also be published on this page with a revised effective date.

Minor clarifications or formatting updates that do not affect the substance of the policy may be made without individual notification, though the effective date at the top of the page will always reflect the most recent revision. We encourage you to review this page periodically to stay informed about how 1111bet handles your personal data.

Continued use of the 1111bet platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with any changes to this policy, you should stop using the platform and contact support to close your account.

09 Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way 1111bet handles your personal data, please get in touch with us. We take all privacy enquiries seriously and aim to respond within 48 hours.

• Email: [email protected] — include "Privacy Request" in the subject line for faster routing.
• Live Chat: Available 24/7 directly from the 1111bet platform. For data rights requests, our team will escalate your query to the appropriate department.
• FAQ: Visit the FAQ page for answers to common questions about account data, cookies, and security.

For formal data rights requests such as access, deletion, or portability, please email us with your full name, registered email address, and a clear description of your request. We may need to verify your identity before processing the request to ensure we are releasing or deleting data belonging to the correct person.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which form part of your agreement with 1111bet.